IT Operations Manager

Sector: Charity

Reference: JN - _

Job Title: IT Operations Manager (Contract, Technology Operations)
Location: London, (E1 area) - hybrid, in-office presence required (3 days per week).
About the Role:
Join a well-established charity focused on supporting vulnerable groups as an IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform.
Key Responsibilities:

• Lead the Infrastructure function and manage third-party suppliers.
• Drive security certification roadmaps (e.g., Cyber Essentials Plus).
• Improve ITSM maturity and service accountability.
• Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem.

Qualifications:

• Proven technical leadership in infrastructure and L3 support.
• Knowledge of Microsoft cloud technologies (Azure, Microsoft 365).
• Experience with ITIL 4 / ITSM best practices.
• Background in supplier management and security certifications.

Education & Experience:

• Bachelor's degree in Computer Science or equivalent experience.
• Relevant certifications (e.g., ITIL Foundation, Microsoft Azure Administrator).
• Significant experience in infrastructure operations and service transformation.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.