IT Support Engineer

As an IT Support Engineer at VIQU, you will provide hands-on technical support to client environments, resolving hardware, software and network issues with a focus on customer service. You will handle escalations with third-line support when needed and help maintain servers, workstations and network infrastructure. You will document incidents and troubleshooting steps, and contribute to long-term solutions for recurring problems. This is a growth-focused role in a growing MSP, backed by ongoing training and professional certifications to advance your career.

• ongoing training
• professional certifications
• career progression opportunities
• referral incentive up to 1000

• Provide technical support to clients via phone, email, and face-to-face interactions
• Troubleshoot and resolve escalated issues with third-line support when required
• Support and maintain client IT infrastructure including servers, workstations, and networks
• Investigate recurring issues and implement long-term solutions with the team
• Manage support tickets with accurate documentation of incidents, steps, and resolutions
• Maintain high standards of customer service across multiple client environments

• Previous IT support experience, ideally in a managed services environment
• Strong knowledge of Windows Server environments, Active Directory, Group Policy, DNS, DHCP and NTFS permissions
• Good understanding of networking technologies (routers, switches, wireless APs, network protocols)
• Knowledge of virtualization technologies and experience troubleshooting workstation/server issues
• Familiarity with backup solutions, firewall configuration, and network security
• Microsoft or networking certifications with willingness to pursue further qualifications
• Strong troubleshooting, communication, and customer-focused approach

• Strong communication
• Customer-focused approach
• Team collaboration
• Windows Server
• Active Directory
• Group Policy