IT Support Engineer

Join Coinbase’s London IT team to keep the office running smoothly and support a global, high-performance environment. You’ll own end-to-end IT support across multiple platforms, drive onboarding/offboarding, and help scale service desk capabilities. You’ll collaborate with procurement and local vendors to refresh hardware and optimize workflows. This role puts you at the center of improving reliability and efficiency in a fast-paced, mission-driven company.

• remote-first environment
• equity and bonus eligibility
• medical, dental, and vision benefits
• base salary disclosed
• opportunity for quarterly in-person surges
• salary transparency

• Provide day-to-day technical support for the London office across macOS, iOS, Chrome OS, Windows, and Android
• Own onboarding and offboarding processes from start to finish for new hires and departures
• Maintain and improve IT documentation, runbooks, and knowledge base articles
• Coordinate hardware logistics and office technology refresh cycles with IT Procurement and vendors
• Lead first-line network and AV troubleshooting and escalate with clear diagnostics
• Contribute to IT Operations scrum projects to scale support and reduce manual effort

• 2+ years in IT support, service desk, or endpoint engineering with hands-on experience across macOS, iOS, Chrome OS, Windows, and Android
• Experience administering SaaS platforms (Google Workspace, Jira Service Management, Okta, Jamf, Slack) and troubleshooting access/provisioning issues
• Mid-level networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) with diagnostic capabilities
• Demonstrated root cause analysis and ability to drive systemic fixes
• Experience coordinating with vendors and procurement for hardware logistics and office builds/supply chain

• problem solving
• cross-functional collaboration
• documentation and knowledge sharing
• Google Workspace
• Atlassian Jira Service Management
• Okta