IT Support Engineer

In this role you will provide 2nd and 3rd line IT support across cloud, infrastructure and end-user environments, acting as a primary escalation point. You’ll work with a small IT team to ensure service continuity, reliability, and security across the business. You’ll gain broad exposure to Microsoft cloud technologies, Azure and endpoint management while contributing to projects and security improvements. This hands-on position offers a collaborative, fast-paced environment where you shape technical outcomes for stakeholders.

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services
• Act as a primary escalation point for complex technical issues
• Onboard/offboard users; configure devices (Windows, Mac) and mobile devices
• Troubleshoot and support Microsoft 365 (Exchange, Teams, SharePoint), Entra ID and identity management, Intune and endpoint management
• Support and maintain Azure and cloud-based services
• Assist with security configuration and monitoring (Microsoft Defender, identity protection, patching)
• Perform root cause analysis and implement long-term fixes
• Support compliance with ISO 27001 and Cyber Essentials
• Contribute to IT projects, system upgrades and deployments
• Create and maintain technical documentation and knowledge base articles
• Liaise with third-party vendors and provide cover when required

• Proven experience in 2nd/3rd line IT support
• Strong experience with Microsoft 365
• Entra ID / Active Directory
• Intune / endpoint management
• Azure administration, networking and identity
• Networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Experience supporting Windows server and desktop
• Knowledge of Microsoft security tools and best practices
• Strong troubleshooting across multiple systems
• Experience in small to mid-sized IT teams

• Proactive and hands-on
• Independent with good priority management
• Flexible and adaptable in small teams
• PowerShell scripting or automation (desirable)
• Backup and disaster recovery exposure (e.g. Veeam)
• Dynamics 365 or other business systems (desirable)