IT Support Engineer, EMEA

In this role you will be the on-the-ground IT presence for Nuix in London and the wider EMEA region, ensuring colleagues have reliable access to devices, meeting rooms, and office tech. You will collaborate with global IT teams to deliver secure workstations, onboarding/offboarding, and practical AI tooling guidance. The role blends hands-on hardware, networking, and facilities support with occasional travel across EMEA, while aligning with Nuix’s mission and values. You will contribute to knowledge sharing and help enable enterprise AI adoption to improve everyday IT support.

• Provide first and second level on-site and remote IT support for desktops, laptops, and mobile devices
• Manage onboarding and offboarding for the EMEA region, including provisioning and reclaiming devices
• Install, configure, and troubleshoot hardware, software, and peripherals for end users
• Deploy new workstations to meet security and performance standards
• Maintain asset records and stock for the EMEA region
• Coordinate with vendors, couriers and building management on IT matters
• Provide on-site facilities tech support for meeting rooms, AV, network, and local workstations
• Support and troubleshoot office networking (wireless, switching)
• Set up technology for visitors, events and new starters
• Act as the main IT contact for staff and offices across EMEA, including travel to locations as needed
• Work independently on-site while staying connected with the remote team and Sydney HQ
• Join calls outside standard hours to overlap with Sydney
• Escalate and collaborate with senior engineers on larger issues and projects
• Help staff get started with approved AI tools and share practical tips
• Contribute to guides, knowledge articles and training on AI tools
• Use AI tools to speed up support work with review and policy compliance
• Follow data protection and acceptable AI use guidance and flag risks to seniors

• Experience in IT support, service desk or desktop support in Windows and macOS environments
• Experience setting up meeting rooms using Neat and Yealink boards
• Experience processing tickets in ServiceNow or similar
• Strong hardware troubleshooting and deployment/repair skills
• Basic networking knowledge and troubleshooting
• Desirable scripting with PowerShell
• Strong problem-solving and communication skills
• Comfortable working independently onsite and with remote teams across time zones
• Willing to be in the office 4–5 days per week and travel within EMEA
• Bachelor's degree in computer science or related field, or equivalent practical experience
• Experience in MSP environments and SLA-driven work (advantageous)
• Experience with Jamf for macOS devices (advantageous)
• Experience with Cisco Meraki (advantageous)
• Hands-on experience using AI tools (advantageous)
• Curiosity about enterprise AI rollout and integrations (advantageous)

• Strong communication
• Problem-solving mindset
• Ability to work independently
• Windows and macOS support
• Neat and Yealink meeting room setups
• ServiceNow ticketing