IT Support Engineer I, IT Services

In this role you deliver on-site, high-quality IT support to Amazonians, ensuring secure, productive daily operations. You act as a trusted advisor, handling escalations and partnering with teams to resolve hardware, software, and network issues. You will mentor peers, participate in continuous improvement, and help maintain high availability across diverse IT environments. This position offers exposure to cutting-edge tech and a culture of inclusion and learning.

• benefits vary by location
• coverage for eligible family members
• inclusive culture and learning opportunities

• Deliver on-site diagnostic and hands-on support to resolve issues with systems, software, and hardware
• Provide on-call support for high-severity incidents and serve as escalation point
• Triage and escalate system or network outages to minimize downtime
• Execute change management activities in a high-availability environment
• Collaborate with partner teams and vendors on improvement projects and value delivery
• Oversee IT asset inventories and lifecycle
• Mentor peers and contribute to hiring, training, and knowledge sharing
• Continuously expand technical skills and maintain knowledge of IT policies

• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• Experience in Active Directory and Windows Server backup solutions
• Experience with audiovisual, video conferencing or event support
• Ability to write simple scripts in an administrative language
• Strong analytical and problem-solving skills
• Occasional travel as needed
• Bachelor’s degree in Computer Science or IT-related field (preferred)
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS or other relevant certifications

• customer-facing skills
• collaboration and teamwork
• mentorship
• networking
• Windows Server and desktop administration
• macOS and Linux support