IT Support Specialist

In this role you equip Helsing’s UK or German offices to run smoothly by delivering frontline IT support and lifecycle management. You work with the IT Engineering team to reduce recurring issues and raise service quality, enabling engineers and program managers to focus on mission-critical work. You’ll handle cross-platform user support, onboarding/offboarding, and core SaaS tools with a proactive stance. This position offers a chance to contribute to responsible technology in a fast-growing defence context. You join a mission-driven team focused on ethical, robust tech that protects democracies.

• Relocation support
• VSOP options
• Competitive compensation
• Social and education allowances
• Regular company events
• Hands-on onboarding program (Infraduction)

• Provide end-user support across macOS, Windows, and iOS via Slack, email, and in-person
• Triage and manage tickets in Jira Service Management with clear communication and escalation
• Oversee full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, access reviews
• Maintain video conferencing hardware, meeting rooms, printers, and support events
• Administer day-to-day Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools
• Create and maintain documentation, runbooks, and self-service content
• Identify recurring issues and collaborate with IT Engineering to design long-term fixes and automations

• 3+ years in an IT support role with L2/L3 responsibilities in a fast-moving environment
• Hands-on experience supporting macOS, Windows, and iOS; strong grasp of identity, endpoint, and SaaS troubleshooting
• Enjoy solving technical problems, eagerness to learn, and helping others succeed
• Ability to prioritise and manage multiple tasks calmly in a dynamic setting
• Proactive mindset with a customer-first attitude and strong communication

• customer-focused
• clear communicator
• proactive problem solving
• macOS
• Windows
• iOS