IT Support Specialist

As an IT Support Specialist in Fever’s lean IT team in London, you’ll blend end-user support with system administration across a macOS-focused environment. You’ll manage devices, access, and AV for meetings and events, while contributing to internal tooling and automation. You’ll work with cross-functional teams to keep users productive and secure as Fever scales globally. This role offers hands-on exposure to a broad stack and meaningful impact on how people experience live culture and entertainment.

• base salary with potential significant bonus
• 40% discount on Fever events and experiences
• London-based with travel across markets
• Remote-friendly
• Competitive pension plan
• Gympass membership

• Provide on-site and remote end-user support
• Administer core IT systems (Google Workspace, Notion, Slack, Jira, and more)
• Manage macOS devices via Kandji MDM, including deployments, policies, and OpenVPN setup
• Gatekeeper for access management (onboarding/offboarding, SSO, permissions)
• Provide AV support for meeting rooms, event spaces, and office tech
• Triage and resolve Slack and Jira IT requests
• Document runbooks, processes, and internal guides
• Support 25 Windows devices via Intune alongside macOS
• Automate common requests to reduce toil
• Occasionally on-call for emergency support

• Solid macOS software/hardware support
• Experience with MDM tools (Kandji, Jamf, Intune, or similar)
• Identity and access management experience (Google Workspace, SSO, SaaS platforms)

• Curiosity about how systems work
• Detail-oriented and QA-focused
• Organised and dependable
• macOS support
• MDM tooling (Kandji, Jamf, Intune)
• Identity and access management (Google Workspace, SSO)