IT Support Specialist

In this role you will provide second-line IT support across Europe, starting with the Edinburgh and Manchester offices and extending to regional projects. You will work closely with vendor technicians to resolve hardware, software and OS issues while supporting regional Cyber Essentials efforts. The role requires travel to UK and European offices for project work and occasional out-of-hours support. You will contribute to IT service delivery and asset management within a global infrastructure firm that values collaboration and continuous improvement.

• hybrid work options
• competitive compensation and wellbeing programs
• equal opportunity employer
• global team exposure

• Provide second-line technical support to staff
• Diagnose and resolve hardware, software and operating system issues
• Support Microsoft Windows and Apple Macintosh operating systems
• Escalate complex issues to senior IT staff or external suppliers
• Ensure proper recording, documentation, and closure of tickets
• Report back on issues and challenges to the regional IT Service Delivery manager
• Ensure IT asset management processes are followed
• Manage the e-waste process aligned to IT Asset Management
• Collaborate and contribute to broader IT goals
• Support regional projects alongside the regional IT Service Delivery manager

• Previous experience in an IT support or technical support role
• Good knowledge of Microsoft Windows 11
• Experience supporting Microsoft 365, including Outlook, Word, Excel and Teams
• Good understanding of computer hardware and peripherals
• Good communication and customer service skills
• Ability to prioritise workloads and manage multiple support requests
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

• communication
• customer service
• teamwork
• Microsoft Windows 11
• Microsoft 365 (Outlook, Word, Excel, Teams)
• Apple macOS