IT Support Specialist
AECOM
Overview
As an IT Support Specialist for the Europe region, you provide second-line support for Manchester and the EC India office, collaborating with vendor technicians and regional teams. You’ll help drive regional IT projects, including the annual Cyber Essentials certification, while maintaining ticket records and asset management. This role blends hands-on troubleshooting with project support, travel when needed, and a focus on delivering reliable IT services across multiple sites. You’ll work in a dynamic, global firm that values technical excellence and cross-functional collaboration.
Pay / Benefits- hybrid work options
- Day 1 onboarding
- comprehensive compensation and well-being programs
- global, inclusive culture
- training opportunities
- being part of a Fortune 500 firm
- Provide second-line technical support to staff
- Diagnose and resolve hardware, software and operating system issues
- Support Microsoft Windows and Apple Macintosh operating systems
- Escalate complex issues to senior IT staff or external suppliers
- Ensure proper recording, documentation, and closure of tickets
- Report back on issues and challenges to the regional IT Service Delivery manager
- Ensure IT asset management processes are being followed
- Manage the e-waste process aligned to IT Asset Management
- Collaborate and contribute to broader IT goals
- Support regional projects alongside the regional IT Service Delivery manager
- Previous experience in an IT support or technical support role
- Good knowledge of Microsoft Windows 11
- Experience supporting Microsoft 365 including Outlook, Word, Excel and Teams
- Good understanding of computer hardware and peripherals
- Good communication and customer service skills
- Ability to prioritise workloads and manage multiple support requests
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- communication
- customer service
- prioritisation
- Microsoft Windows 11
- Microsoft 365 (Outlook, Word, Excel, Teams)
- Apple Macintosh operating systems
Reference: WJ-747_31293217 · Posted 14 Nov 2026, 12:12 PM