IT Support Technician Helpdesk

Deliver hands-on helpdesk support while troubleshooting computer issues and serving internal end-users in a hybrid work model. Manage technology assets across offices.

Reporting to the Director, IT Service Delivery, this autonomous IT Technician supports first- and second-level computer assistance. The role combines troubleshooting, Office 365, Intune, Entra ID, Active Directory, and networking knowledge. It also includes workstation installation, employee onboarding, asset inventory, and user training.

Key Responsibilities:

• Resolve first- and second-level helpdesk incidents independently
• Explain technical solutions clearly and courteously to end-users
• Configure and install desktop computers and laptops
• Manage technology asset inventory across various offices
• Improve procedures and document technical processes

Requirements:

• Three to five years of hands-on IT experience
• Helpdesk and computer support experience
• High school or vocational studies diploma
• Strong troubleshooting and computer tools proficiency
• Knowledge of Office 365, Intune, Entra ID, Active Directory, and networking

Apply your troubleshooting, communication, and asset management skills as an autonomous IT Technician supporting internal end-users.