IT & Software

ITSM Knowledge Content & QA Lead

Government Recruitment Service

London · England · United Kingdom

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Salary: $55 – $75 per year

Defra is seeking an ITSM Knowledge Content & Quality Assurance Manager to lead knowledge management across the ITSM practice. You will drive content governance, ensure knowledge quality, and support adoption across the ServiceNow platform with AI-enabled integration.

You will co-ordinate with the Knowledge Management Lead, line-manage 1–2 HEO colleagues, and champion design standards to make knowledge accurate, searchable, and actionable for staff and customers.

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Reference: WJ-766_24785097 · Posted 14 Nov 2026, 06:46 PM

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