ITSM Manager
Totum Partners
Salary: $50 – $70 per year
Direct message the job poster from Totum Partners
Responsibilities
- Look at Improving problem resolution times by streamlining ITSM processes.
- Chair the Problem Review, Major Incident Review and CAB board meetings.
- Manage the global asset management framework.
- Manage the ServiceNow platform and assist with future developments and new features.
- Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance.
- Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition.
- Lead team meetings, manage team workload and help foster cross-departmental collaboration.
Skills Required
- 5 years+ Service Management experience in a management position within a law firm.
- Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.
- Strong knowledge of ServiceNow.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industry
Legal Services and Law Practice
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#J-18808-LjbffrReference: WJ-766_24105929 · Posted 09 Nov 2026, 09:48 PM