Knowledge Systems Advisor

As Knowledge Systems Specialist in London, you will shape the ongoing evolution of global Knowledge Systems to enable effective knowledge sharing and support business development. You’ll collaborate with lawyers, Knowledge & Information colleagues and the Tech & Data Product Owner to translate needs into practical system improvements. You will guide adoption, coordinate testing, and ensure data quality across Knowledge & Information, Data and Technology. This is a collaborative, high-performance role with opportunities to influence how knowledge is leveraged firm-wide, including exploring emerging technologies and AI to enhance ways of working.

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Pension and flexible savings options
• Life assurance
• Electric car and cycle to work schemes
• Additional holiday/birthday leave

• Understand firm needs and identify opportunities to improve Knowledge Systems and services.
• Support day-to-day operation of Knowledge Systems, coordinating with Knowledge & Information, Technology, Data and external suppliers to resolve issues.
• Collaborate with the Tech & Data Product Owner and tech colleagues to shape, prioritise and deliver system improvements.
• Contribute to development and ongoing improvement of Knowledge Systems from requirements to adoption.
• Coordinate and support testing of system changes and new functionality to ensure business readiness.
• Promote effective adoption of Knowledge Systems through guidance, training, and ongoing engagement with colleagues.
• Support data quality and information management across Knowledge & Information, Data and Technology to address issues.
• Use feedback and performance data to identify opportunities for continuous improvement and demonstrate value of Knowledge Systems.

• Experience with knowledge systems, digital products or enterprise applications, ideally in legal or professional services.
• Strong analytical and problem-solving skills to translate business needs into practical improvements.
• Experience collaborating with business, technology and data colleagues to develop and improve systems and services.
• Understanding of knowledge management, information management and data quality, with experience of taxonomies or structured information.
• Familiarity with search system configuration (e.g., Elasticsearch) is advantageous.
• Experience with data visualization tools such as Tableau and familiarity with SQL for data analytics is advantageous.
• Experience supporting system change, testing and implementation, with understanding of change management for adoption.
• Strong communication and interpersonal skills to build relationships and explain complex issues clearly.
• Proactive, organized, independent work style with ability to manage competing priorities.
• Interest in emerging technologies and AI and their potential to improve knowledge sharing.

• Strong communication and interpersonal skills
• Proactive and organized
• Collaborative mindset
• Knowledge Management
• Data Quality
• Process Design