L2 Support/Engineer

Required Skills:

· Experience in L2 application/production support for enterprise systems (incident, problem, change). · Working knowledge of Microsoft Identity Manager (MIM) operations: · Sync run profiles, connector space/metaverse basics, error handling · MIM Service request processing and workflow fallouts (desirable) · Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness). · Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development). · Familiarity with Active Directory concepts (users, groups, OU structure, permissions). · Must show a progressive advancement in responsibility including deep troubleshooting technical skills. · Self-driven and be able to work independently with minimal supervision · Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms · Strong process mapping skills · Strong analysis skills · Identification of use cases · Technical understanding of infrastructure technologies · Experience of working closely with IT developers/engineers and operational teams · Root cause analysis skills · Ability to optimise processes and maximise efficiency · Strong stakeholder engagement and communication skills · Confident at presenting what they are working on · Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate · Accountability for deliverables and proven track record of delivering on schedule · Good time management · Must be self-sufficient; able to deliver quality output without supervision · Proficient in MS Excel, Visio, Confluence