Managed IT Services Field Engineer

As an IT Support Engineer at Radius, you will assess, document, and optimize IT infrastructure across multiple sites. You will combine onsite support with hardware/software troubleshooting to ensure systems meet standards and best practices. You’ll perform audits to support consistent, compliant operations and documentation. This role places you at the center of multi-site IT service delivery, offering meaningful impact as you enable reliable tech across our customer base.

• Pension
• Life assurance
• Employee fuel card scheme
• Employee assistance programme
• Wellness and healthcare assistance via by Unum
• Cycle to work scheme

• Onsite IT support across customer sites and warehouses
• Conduct site audits to document and assess infrastructure
• Troubleshoot hardware and software issues and guide remediation
• Document IT configurations, standards, and audit results
• Assist in implementing optimized IT setups and improvements
• Coordinate with cross-site teams to maintain consistency
• Travel to different sites to perform audits and support tasks

• 5+ years in IT support, service desk, or field engineering
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
• Experience with onsite IT setup, troubleshooting, and hardware installation
• Ability to work independently and manage multiple audit/support tasks
• Excellent documentation and communication skills
• Willingness to travel to different sites; valid driver’s license

• Excellent communication
• Independent work ethic
• Strong documentation habits
• Windows OS
• Office 365
• Active Directory