Manager, Application Management • CaLM App Support

As Collateral Production Support Manager, you will lead the production, pre-production, and testing support for LCH collateral apps, ensuring reliable service, timely incident resolution, and smooth release cycles. You’ll work closely with business and IT teams to diagnose issues, implement fixes, and drive improvements in monitoring and processes. The role combines hands-on infrastructure work with people management and stakeholder engagement in a high-availability financial market environment. You’ll contribute to disaster recovery readiness and enable successful weekend and overnight support. This is a chance to shape stability and performance of critical post-trade infrastructure at a全球.

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

• Support of LSEG Post Trade / London Clearing House (LCH) applications on Shared Services Platforms / Clearing Services
• Handle incidents and problems; analyse and resolve using Change Management procedures
• Monitor and analyze infrastructure health; implement, test and apply fixes
• Coordinate with business and IT teams; maintain incident progress in ServiceNow
• Contribute to release processes; update code repositories and documentation
• Provide input during bug fixes, design and implementation; act as SME for applications and infrastructure
• Participate in Disaster Recovery exercises; out-of-hours and weekend/on-call support
• Assist in project work and risk/control assessments
• Quality checks of release packages; ensure audit readiness
• Coordinate internal and external audits as needed

• Degree educated, preferably in a technical discipline (unknown)
• Hands-on experience in Calypso with complex upstreams/downstreams (Mandatory)
• Minimum 8 years in SysAdmin / Infrastructure / Production Support involving Calypso
• Strong UNIX/Linux admin skills; scripting (shell, Python)
• Strong AWS sysadmin skills
• Knowledge of networks, DNS, Web servers, firewall analysis, Windows permissions
• Strong Oracle SQL skills; experience with AWS RDS & Aurora PostgreSQL
• Knowledge of Red Hat JBoss EAP or equivalent Web Server tech
• Experience with IBM MQ
• Familiarity with DataDog, CalMon monitoring tools
• Experience with version control (DXOne, Gitlab)
• CI/CD exposure; Anthos Kubernetes & EKS; Control-M preferred
• IT service management processes (ITIL); ServiceNow familiarity
• Excellent analytic, attention to detail, problem-solving; clear communication
• Experience in Financial or investment banking environment

• Analytical thinking
• Attention to detail
• Problem-solving
• Calypso (critical)
• UNIX/Linux administration
• Python scripting