Manager, Transaction Operations

Join our Procurement Operations team and play a critical role in delivering efficient, compliant, and customer-focused procurement services across North America. As Manager, Transaction Operations, you will oversee transactional procurement activities, partner with our MGS offshore delivery team, and lead more complex sourcing and contracting engagements. This is an excellent opportunity for a procurement professional looking to combine operational leadership, stakeholder engagement, sourcing expertise, and process improvement to drive measurable business value. Position Responsibilities

Oversee delivery of transactional procurement services supporting North America. Coordinate day-to-day activities with the MGS offshore delivery team. Manage stakeholder escalations and procurement-related inquiries. Lead low-to-medium complexity sourcing initiatives and supplier engagements. Support contract negotiations, commercial reviews, and supplier evaluations. Monitor operational KPIs, service levels, and cycle-time performance. Ensure compliance with procurement policies and governance requirements. Identify and implement process improvement and automation opportunities. Required Qualifications

5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience. Experience managing supplier engagements and procurement transactions. Strong understanding of sourcing, contracting, procurement governance, and supplier management. Experience working within a shared services or offshore delivery model. Strong stakeholder management, communication, and analytical skills. Bachelor's degree or equivalent experience. Preferred Qualifications

Experience with Ivalua, SAP, Coupa, Ariba, Fieldglass, or similar procurement platforms. Experience supporting procurement transformation and process improvement initiatives. Knowledge of supplier negotiations and commercial evaluations. Experience working within a large global organization. When You Join Our Team

You’ll help shape and modernize procurement operations across North America. You’ll work with global stakeholders and offshore delivery teams to drive meaningful business outcomes. You’ll have opportunities to contribute to procurement transformation, automation, and AI-enabled initiatives. You’ll be part of a collaborative team focused on delivering value, improving experiences, and simplifying processes. We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location

Toronto, Ontario Working Arrangement

Hybrid Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, in

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