Manufacturing Applications Support Analyst

Keep food production applications dependable on-site as an IT Applications Support Analyst at HiltonFoods Canada. Focus on troubleshooting, traceability, and system availability.

This analyst supports the application suite underpinning manufacturing and supply chain activities. Responsibilities cover ERP, production planning, traceability, quality control, and related business platforms. You will act as an application issue contact, resolve service tickets, and coordinate with production, engineering, quality, infrastructure, PMO, transformation, and service delivery functions.

Key Responsibilities:

• Act as a contact for application issues across production environments
• Resolve service tickets as part of the IT support team
• Translate operational requirements into technical application solutions
• Administer system access under approved security policies and standards
• Coordinate standard Hilton IT solution improvements across regional functions

Requirements:

• Understanding of ERP, WMS, SAP, or enterprise business software
• Ability to prioritise reactive and proactive application support work
• Clear communication with technical and non-technical stakeholders
• Effective organisational and problem-solving skills
• Desirable exposure to regulated food production or automation systems

Bring structured ticket triage, stakeholder communication, and application knowledge to HiltonFoods Canada’s production technology environment.