Microsoft Dynamics 365 Support & Development Consultant

Company Description

Version 1

is a trusted technology services and digital transformation partner, helping organisations

innovate, modernise and maximise the value of their technology investments

. Our expertise spans

cloud, data & AI, enterprise applications, digital transformation and managed services

, supporting leading public and private sector organisations. At the heart of our Managed Services capability is the

Service Reliability Group (SRG)

, delivering business-critical services across: Application Managed Services Cloud Management & Optimisation (Azure, AWS and OCI) Infrastructure & Database Managed Services Digital Workplace & Service Desk Operations Through our

ASPIRE Managed Services Framework

, SRG combines

AI, automation, technical expertise and continuous improvement

to help customers improve service performance, resilience and business value. Supporting customers across

public sector, financial services and commercial organisations

, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver. Job Description

Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We’re looking for a

Microsoft Dynamics 365 Support & Development Consultant

to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across

Microsoft Dynamics 365 and the Power Platform

. This is a varied role combining

development, application support and customer engagement

. You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support.

You Will: Design, develop, configure and support

Microsoft Dynamics 365/CRM solutions

. Develop

Plugins, Custom Workflow Activities and integrations using C#/.NET

. Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities. Build and support solutions using

Microsoft Power Platform and Power Automate

. Troubleshoot and resolve complex Dynamics 365 application and integration issues. Support Dynamics 365

upgrades, migrations and releases

. Work directly with customers to understand business and technical requirements. Translate requirements into clearly defined

technical tasks, solutions and deliverables

. Manage application incidents, requests and escalations within agreed

SLAs

. Work within

ITIL-aligned service management and managed-services processes

. Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams. Identify opportunities for continual improvement across customer solutions and services. Qualifications

Must-Have: Strong technical experience with

Microsoft Dynamics 365 CRM/Customer Engagement

. Hands-on development experience with

C#, .NET and JavaScript

. Experience developing

Dynamics 365 Plugins, Custom Workflow Activities and integrations

. Good knowledge of

Microsoft Power Platform

, particularly

Power Automate

. Experience supporting and troubleshooting business-critical Dynamics applications. Previous experience within an

application support or managed services environment

. Good understanding of

IT service management, incidents, changes and SLAs

. Desirable ITIL Foundation certification

. Experience with

ASP.NET and MVC

. Broader Dynamics 365 Customer Experience/CE module experience. Additional Information

Why Version 1 Be part of a global Oracle practice of 700+ specialists Over 500+ certified professionals across the entire Oracle ecosystem Work on large-scale, multi-pillar enterprise Oracle Cloud programmes Work with ahigh-performing, collaborative Oracle practice Oracle Innovation Partner of the Year 2023 (EMEA) We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients Join an award-winning consultancy recognised for innovation and delivery excellence Clear career progression, strong leadership support, and genuine investment in your growth A culture that values expertise, autonomy, and doing things properly Strong

career progression & mentorship

through our

Strength in Balance

and leadership programmes, including quarterly

Pathways Career Development reviews

. Significant

training budget

for certifications and further education. Version 1 Annual Excellence Awards

&

Call-Out

recognition platform celebrating achievement. Moments that matter

& enhanced

maternity/paternity leave policies

to support your journey. Active

ESG & CSR initiatives

, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits include: Quarterly

performance-related profit share Hybrid / Remote

working flexibility Pension, private healthcare, life assurance

cover Certified

Great Place to Work

for 10+ years running If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you. Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG #LI-MS3 #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Department: Services Reliability Group