Network Support Coordinator

As Network Service Coordinator, you will act as the central point of contact to coordinate network service requests, incidents and changes within a complex technical environment. You will collaborate with technical teams, stakeholders and suppliers to keep network services efficient, secure and reliable. You will monitor service performance, drive continuous improvement, and support incident management to ensure timely resolution. You will manage supplier relationships, generate reports, and ensure ITIL practices guide service delivery. This role offers exposure to enterprise-scale networks, with strong progression opportunities and a focus on delivering outstanding customer outcomes.

• Flexible and hybrid working arrangements
• Competitive salary and bonus package
• Paid overtime opportunities
• Generous pension contribution
• Excellent career progression and development pathways
• Exposure to complex enterprise-scale network environments

• Coordinate network service requests, incidents and changes across multiple stakeholders
• Monitor service performance and drive continuous improvement initiatives
• Support incident management activities and ensure timely resolution of issues
• Manage supplier and third-party relationships to maintain service standards
• Produce service reports, metrics and documentation
• Ensure adherence to ITIL processes and best practice service management principles
• Act as a central communication point between technical and business teams

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
• Understanding of networking technologies and infrastructure services
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management
• Strong organisational and stakeholder management skills
• Ability to prioritise multiple activities and work in a fast-paced environment
• Excellent communication skills with a proactive approach to problem-solving

• Stakeholder management
• Communication
• Proactive problem-solving
• Organisational skills
• Networking technologies and infrastructure services
• ITIL processes: Incident, Problem and Change Management