Network Support Engineer

Salary: $60,000 - 80,000 per year

• 2–3 years of experience in technical support, help desk, or networking; help desk or customer support experience is preferred.
• Strong Windows desktop support skills, including account management and troubleshooting hardware, software, and connectivity issues.
• Working knowledge of Cisco IOS and basic networking concepts, including VLANs, routing, switching, and TCP/IP.
• Clear, compassionate communication skills, with the ability to explain technical issues in plain language.
• Responsiveness, empathy, and patience when supporting customers, including those who are frustrated.
• Curiosity and a desire to keep learning and developing networking and IT skills.
• Cisco certification, such as CCNA or equivalent, is a plus but not required.
• Ability to work sitting or standing, lift 40 pounds, and perform repetitive tasks.

• Respond promptly and professionally to customer support requests by phone, email, and ticketing system.
• Diagnose and troubleshoot routers, switches, firewalls, and other networking equipment.
• Support internal users in Windows environments, including account, hardware, software, and connectivity needs.
• Manage support tickets from initial contact through resolution.
• Escalate complex issues to senior engineers and provide clear, thorough documentation.
• Coordinate RMAs and replacement hardware through our globally positioned warehouse network.
• Maintain accurate records of customer interactions, resolutions, and equipment history.
• Participate in an after-hours on-call rotation.

• Cisco
• Hardware
• Support
• Network
• TCP/IP
• Windows
• iOS

More:

We are Network Craze, a value-added reseller of new and refurbished enterprise networking equipment and IT infrastructure. We support organizations of all sizes with reliable network solutions and responsive 24/7 customer service. In this full-time, in-person role, youll join a small, experienced team and gain hands-on exposure to enterprise networking equipment, with opportunities to develop your skills and receive assistance pursuing industry certifications such as CCNA. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. Starting salary is $60,000–$80,000 per year, depending on experience. Benefits include a retirement plan with a 3% match, 15 days of paid time off, nine paid holidays, life insurance, optional short- and long-term disability insurance, professional development assistance, and bonus pay for after-hours support. A background check will be conducted. We are an Equal Opportunity Employer.

last updated 45 week of 2026