Operational Data Insights Analyst

Shape operational performance through trend analysis, historical comparisons, and data-driven recommendations as a Workforce Management Data Analyst. Collaborate across departments and business units.

You will analyze workforce and operational data to identify patterns, correlations, and actionable insights. The role supports strategic decisions, forecasting, operational efficiency, and continuous improvement. Familiarity with contact centre operations or workforce management is considered an asset, alongside travel insurance knowledge and bilingualism.

Key Responsibilities:

• Identify analytics requirements across various business units
• Conduct in-depth trend and historical data analysis
• Find patterns and opportunities for operational improvement
• Collaborate internally and externally on reporting gaps
• Recommend data-driven improvements across the organization

Requirements:

• Relevant college diploma or bachelor’s degree
• At least five years of data analysis experience
• Strong analytical and problem-solving capabilities
• Excellent communication with varied stakeholders
• Contact centre or workforce management familiarity considered an asset

Use workforce data, operational analysis, and clear recommendations to strengthen reporting, forecasting, and continuous improvement efforts.