Oracle WMS Support Lead

In this role you will own the Oracle WMS within a large enterprise, ensuring continuity and performance of warehouse operations. You will lead technical support, configuration, and enhancements, working with cross-functional teams to translate requirements into effective WMS solutions. You will drive continuous improvement and act as the technical escalation point, shaping future enhancements. This is a collaborative, impact-driven position in a mission-critical, enterprise environment.

• Lead Oracle WMS support within a complex enterprise setup
• Manage incidents, problems, changes, and service requests per SLAs
• Deliver configuration changes and technical enhancements to Oracle WMS
• Support application releases and continuous improvement initiatives
• Act as technical escalation point for WMS issues
• Collaborate with Integration and Reporting teams to troubleshoot complex problems
• Work with stakeholders to translate requirements into WMS solutions
• Promote best practices and minimise unnecessary customisation
• Identify technical risks and ensure timely resolution

• Oracle WMS technical expertise
• Oracle Warehouse Management System configuration and support
• Oracle eBusiness Suite
• SQL query development
• Oracle WMS APIs
• REST & SOAP services
• XML / JSON integrations
• Oracle WMS core tables
• Warehouse reporting support
• Warehouse Operations knowledge

• customer-focused approach
• proactive mindset
• strong collaboration
• Oracle WMS
• Oracle eBusiness Suite
• SQL