Performance Analyst

Security clearance: Active SC Clearance required

Initially 3 Months

About the role

We are seeking an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services.

You will play a key role in providing performance analytics, identifying service issues and opportunities for improvement, and helping teams make evidence-based decisions to enhance service performance and user experience.

Key responsibilities

• Deliver performance analytics and insights for live digital services.
• Proactively identify issues, trends and opportunities for service improvement.
• Work collaboratively with multidisciplinary teams to support service performance.
• Use data and analytics to provide meaningful recommendations and actionable insights.
• Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
• Take initiative, apply critical thinking and challenge performance issues constructively.

Essential skills and experience

• Strong practical experience as a Performance Analyst, rather than solely a Data Analyst.
• Demonstrable experience using SQL and/or Splunk Search Processing Language (SPL).
• Strong analytical, problem-solving and critical-thinking skills.
• Ability to proactively identify and investigate performance issues within teams.
• Experience working with digital analytics platforms and dashboarding tools.
• Demonstrable experience representing a service at Government Digital Service Standard assessments