Power Apps Developer & Support Specialist

Job Title: Power Apps Developer & Support Specialist

Team: Digital & Technology

Role Overview

• Join the internal Digital & Technology team to develop, maintain and support the organisation’s Power Apps tools
• Act as the go-to Power Apps expert, supporting both ongoing development and day-to-day support of existing solutions

Key Responsibilities

• Design, build and deploy new Power Apps solutions (Canvas and Model-driven) in line with business requirements
• Maintain, enhance and optimise existing Power Apps tools to keep them reliable and fit for purpose
• Own and manage service tickets relating to existing Power Apps tools, including triage, troubleshooting and resolution within agreed SLAs
• Diagnose and fix bugs, performance issues and data integration problems
• Work closely and collaboratively with project teams to gather requirements and translate them into practical solutions
• Partner with the wider technology team on architecture, integration, security and governance
• Produce and maintain clear technical documentation and user guidance
• Provide support and guidance to end users on Power Apps tools
• Recommend improvements and best practices across the Power Platform estate

Skills & Experience

• Extensive, hands-on experience developing Power Apps (Canvas and Model-driven)
• Strong knowledge of the wider Power Platform, including Power Automate, Dataverse and ideally Power BI
• Experience integrating with SharePoint, Microsoft 365, SQL and other data sources/connectors
• Proven experience supporting live applications and managing a service ticket queue (e.g. ServiceNow, Jira)
• Understanding of ALM, environments, solutions and Power Platform governance
• Strong problem-solving and analytical skills

Personal Attributes

• Collaborative team player who builds strong relationships with project and technology teams
• Clear communicator, able to explain technical concepts to non-technical stakeholders
• Proactive, organised and able to balance development work with support demands
• Customer-focused, with a commitment to quality and continuous improvement
• Microsoft certifications (e.g. PL-400 Power Platform Developer, PL-200 Functional Consultant)
• Experience working in an internal client or shared-service environment