Private Client Manager

In this role you will own and nurture a Private Client portfolio, delivering a highly personal service across the insurance lifecycle. You will act as the primary contact for high-value home insurance needs, coordinating with underwriters and internal teams to ensure accurate risk assessment and appropriate coverage. You will drive retention and growth through proactive relationship management and targeted lead generation. This role combines client-facing service with policy servicing in a collaborative, compliance-conscious environment.

• Own and manage an allocated Private Client portfolio with focus on service, retention and growth
• Serve as the named contact for home insurance needs, delivering a personal, continuous service
• Create a contact strategy emphasizing renewals, life events and evolving customer needs
• Proactively engage customers beyond inquiries to nurture relationships
• Review circumstances and coverage with underwriters to ensure appropriate protection
• Deliver end-to-end policy servicing, handling enquiries, changes, documentation and issue resolution
• Lead renewal activity and address retention risks balancing customer needs and commercial sustainability
• Use portfolio insights to identify recurring issues and opportunities for improvement
• Collaborate with Underwriters and colleagues to ensure accurate risk information and suitable cover
• Complete home visits for select Ultra High Net Worth clients when appropriate
• Identify cross-sell, referral and new business opportunities through customer conversations
• Support team service levels by balancing planned activity with urgent customer needs
• Contribute to process improvements and wider Direct High Net Worth initiatives
• Represent Hiscox professionally at meetings, events and partner engagements

• Experience in personal lines insurance, account management or policy servicing
• Strong understanding of home insurance and the insurance lifecycle
• Excellent relationship management and customer service skills
• Ability to explain policy information clearly and translate technical detail for clients
• Strong verbal and written communication and stakeholder management
• High accuracy, organisation and personal ownership
• Portfolio management, prioritisation and follow-through
• Commercial awareness to identify retention, referral and growth opportunities
• Ability to collaborate with Underwriters, operations and external introducers
• Comfort working within defined authorities, controls and regulatory requirements

• Relationship management
• Clear communication
• Proactive, customer-first mindset
• Knowledge of home insurance and policy servicing
• Ability to explain policy information and provide practical guidance
• Portfolio management and renewal strategies