Process Architect

In this role you drive end-to-end process transformation within Merchant . You partner with cross-functional teams to redesign onboarding and lifecycle processes, enabling a frictionless, world-class merchant experience at scale. You leverage data to identify challenges, present actionable designs, and lead AI-powered automation initiatives. You operate in a fast-paced, global environment and help frontline teams adopt AI tools for sustainable impact. This position offers the opportunity to shape how payments operations scale across geographies and products.

• hybrid working model
• flexible office hours
• opportunity for growth and ownership
• collaborative culture
• impactful work from day one
• recognition for delivery

• Collaborate with stakeholders to define and implement processes supporting Merchant Care and Merchant Configuration teams
• Unwind and rebuild existing processes to enable a frictionless, world-class merchant experience
• Identify business challenges through data analysis and stakeholder collaboration
• Present findings and design plans clearly to global stakeholders
• Drive AI-driven process transformation and build custom workflow automations
• Coach frontline operations analysts to accelerate AI tool adoption and foster self-sufficiency

• 3+ years in operations within the payments industry, in a merchant or business support function
• Experience with merchant onboarding and post-onboarding lifecycle; exposure to acquiring and issuing products
• 2+ years in process excellence across global teams and multiple locations
• Experience in end-to-end process design and future-state mapping
• Hands-on experience building AI-powered tools, agents, automations, or workflows
• Strong problem solving, Lean & Systems thinking; ability to scale solutions across teams
• Experience working in fast-paced, ambiguous environments managing multiple projects
• Bachelor's degree or equivalent experience

• Problem solving
• Cross-functional collaboration
• Stakeholder communication
• AI-powered tools
• Workflow automation
• Process design and optimization