Product & Training Support Engineer

Product & Training Support Engineer at Continental provides technical and training support within Technical Customer Services. You will handle warranty diagnostics, product quality monitoring, and specialist training for field teams, sales, and partners, ensuring high service and compliance. You contribute to quality programs and act as a liaison between UK and Central Technical Services and manufacturing operations. This role blends hands-on tyre servicing with training delivery to support CV and passenger tyre networks, driving continuous improvement and data-driven decisions.

• Manage daily tyre complaints processing and adjudications to meet high performance targets
• Provide product quality assessment and reporting
• Achieve customer response targets within defined KPIs
• Support the TCS Audit programme as needed
• Deliver specialist technical expertise as part of training courses
• Provide hands-on practical training in tyre securing, lifting, wheel security, fitting, balancing, re-grooving, and related topics
• Oversee operation and cleanliness of warranty and training facilities to ensure high standards
• Monitor product quality performance and escalate issues through quality management processes
• Act as primary liaison between UK Technical Services, Central Technical Services, and manufacturing on warranty and quality matters
• Provide initial, accurate technical support to customers, fleets, dealers, and internal stakeholders
• Assist in developing training programmes for CV and PLT networks and create training materials (bulletins, videos)

• Technically focused tyre retail, service, or automotive experience
• Hands-on CVT and PLT tyre servicing knowledge
• Strong understanding of tyre warranty assessment and root cause analysis
• Experience with customers, fleets, dealers, and technical service providers
• Knowledge of tyre construction, manufacturing, and performance
• Understanding of UK tyre warranty processes and vehicle operating conditions
• Familiarity with Microsoft Office, SAP, and quality management platforms
• Excellent analytical, communication, and customer service skills
• Ability to train others and provide technical leadership
• Ownership, accountability, and attention to detail

• Analytical thinking
• Excellent written and verbal communication
• Customer-focused with conflict-resolution abilities
• Tyre technology and servicing expertise
• Warranty investigation and root cause analysis
• Quality management and reporting