Regional IT Engineer

As a Regional IT Engineer you will deliver IT services to offices and sites across the region, combining hands-on support with project delivery. You will work closely with internal teams, suppliers, and end users to ensure dependable IT operations and successful site deployments. The role requires travel across Norwich and the wider region and a proactive, customer-focused mindset. You’ll contribute to regional IT initiatives while upholding safety and IT standards. This is a hands-on, field-based role with opportunities to shape IT delivery in a major construction environment.

• Generous holiday entitlement with purchase option
• Cycle to Work schemes
• Comprehensive pension plan
• Private medical scheme options
• Employee assistance programme with 24/7 support
• Paid professional association membership

• Act as frontline IT escalation point and coordinator to resolve issues
• Support users on-site and remotely with timely, clear communication
• Own incidents from detection to resolution with a customer-first mindset
• Plan and deliver IT setup for new sites from requirements through install and handover
• Oversee delivery of site IT setups, including IT rooms and comms rooms
• Contribute to IT projects and service improvements, including technology rollouts
• Collaborate with internal teams and external suppliers to ensure fit-for-purpose solutions
• Be a visible IT representative within the business and build stakeholder relationships
• Proactively schedule and attend site visits to improve service delivery and IT perception

• Passion for IT and proactive learning
• Ability to work independently in a field-based role
• Excellent customer service ethos
• Full UK driving licence
• Willingness to travel regularly across North East England and Yorkshire
• Ability to work on-site at offices and construction sites as required

• Customer-focused
• Proactive learner
• Strong communication
• Familiarity with IT service management tools (e.g. ServiceNow or similar)
• Experience supporting site IT setups including comms rooms and site cabins
• IT project experience (office moves, site setups, technology rollouts)