Remote Technical Support Representative
TP
Deliver first-level technical support remotely while troubleshooting client products and guiding customers through clear, solution-focused assistance.
As a Technical Support Representative, you will provide customer service for client products across a structured remote environment. Troubleshoot technical issues using diagnostic tools and procedures. Build trust through active listening, accurate documentation, and coordinated resolutions.
Key Responsibilities:
- Provide first-level technical support for client products
- Troubleshoot issues using established diagnostic tools and procedures
- Handle calls empathetically while listening to customer concerns
- Document customer interactions in electronic systems
- Coordinate resolutions and schedule service calls
Requirements:
- Reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick
- Hold an accredited technical or clinical education credential
- Bring two years of technical or medical device support
- Use electronic documentation systems confidently
- Maintain hardwired internet and a secure home workspace
Apply your troubleshooting, communication, and documentation skills as a remote Technical Support Representative serving client product customers.
#J-18808-LjbffrReference: WJ-4703_10016802 · Posted 12 Nov 2026, 11:59 AM