Retail Operations Technology Analyst

Support Canadian Tire Gas+ and Petro-Canada locations across Canada through retail technology analysis, operational support, and bilingual stakeholder communication.

The Retail Operations Analyst supports platforms, processes, and services enabling multi-location retail operations. You will analyze incidents, coordinate resolutions, communicate impacts, and help improve service stability. The work connects business stakeholders, retailers, support teams, and technology partners.

Key Responsibilities:

• Provide senior analyst-level support for business-critical retail technologies
• Coordinate investigations and resolutions for technical and operational issues
• Analyze incidents, trends, recurring issues, and service performance
• Translate technical impacts and solutions for diverse audiences
• Support testing, deployment readiness, and post-implementation activities

Requirements:

• Post-secondary education in information technology, business, or related discipline
• Bilingual English and French communication skills
• Working knowledge of Bulloch POS and BT900 systems
• Experience with ServiceNow, MS-365, and Power BI
• Strong analytical, problem-solving, and stakeholder coordination abilities

Apply retail operations analysis, service management, and bilingual communication skills across Canadian Tire Gas+ and Petro-Canada environments.