RGS Systems Support Engineer

Help protect RGS customer operations remotely at IGT by analyzing releases, regulatory requirements, integrations, and technical issues.

IGT seeks a Technical Support Engineer for its iGaming team supporting the Remote Gaming Server. This role connects customer business analysis with technical investigation and operational evaluation. You will examine new market requirements, including regulatory changes affecting the business, while working with internal collaborators on major RGS changes and releases. The position calls for strong analytical communication, front-end debugging, system architecture, integrations, networking, and API data exchange knowledge. Experience coding, developing, or debugging iOS or Android applications is preferred. You will also document product information, train affected groups, and help ensure existing customers are not impacted as features and changes are evaluated.

Key Responsibilities:

• Analyze new market requirements affecting business operations
• Evaluate RGS features and changes with product teams
• Identify and resolve customer impacts from major releases
• Document, train, and communicate operational process changes
• Research and diagnose issues within established SLAs

Requirements:

• Strong analytical skills and audience-appropriate communication
• Two to five years of casino operations experience preferred
• Intermediate architecture, integrations, and networking experience
• SOAP, REST API data exchange and XML reading knowledge
• iOS or Android coding, development, or debugging preferred

Use RGS systems expertise, business analysis, and technical debugging to support responsible gaming technology at IGT.