RQ11863 - Software Developer - CRM - Intermediate

Responsibilities

• Required to translate technical systems specifications intoworking, tested CRM applications.
• This includes developing detailed programmationspecifications, writing and/or generating code, compiling data-driven programs,maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which ariseduring the use and operation of software packages

General Skills

• Experience in programming and analysis; specialized CRMsoftware package support at the specified experience level
• Ability to collaborate with IT Professionals throughout theSoftware Development Life Cycle Experience in structured methodologies for thedevelopment, design, implementation and maintenance of applications
• Experience in design, code, test, debug and documentapplications
• Experience in the use of object and/or third generationlanguage development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters,deployment and troubleshooting
• Experience with relational and hierarchical databasetechnologies
• Experience in the use of information retrieval packagesusing query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design,development, implementation and maintenance of applications
• Experience eliciting and documenting information fromdiverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; interpersonal and negotiationskills
• A team player with a track record for meeting deadlines
• CRM Software Development Skills Knowledge and experiencewith specific CRM software and anticipated future releases high availabilitysolution design and implementation
• Knowledge and experience with specific CRM enterprisearchitecture methodologies, design standards and tools
• Experience with middleware and gateways Expertise inspecific tools for CRM software development

Desirable Skills

• Knowledge and experience with programming Internet-readyapplications
• Knowledge and experience in rapid application development(RAD) methodologies
• Knowledge and understanding of Information Managementprinciples, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying productinstallation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolveany post-implementation technical issues
• Experience conducting design walkthrough sessions withproject team Knowledge and understanding of Accessibility for Ontarians withDisability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required

Requirements

Experience and Skill Set Requirements

Must Haves

• Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM) , including entities, forms,views, dashboards, workflows, and business process flows.
• Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs .
• Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
• Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
• Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
• Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
• Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.

Skill Set Requirements

Technical Skills

• Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM) , including entities, forms,views, dashboards, workflows, and business process flows.
• Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs .
• Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
• Knowledgeof relational database design and development, including SQL, storedprocedures, triggers, views, and performance optimization.
• Experienceutilizing source control, branching strategies, and DevOps practices usingtools such as Azure DevOps , Git, or similar platforms.
• Understandingof CRM security models, role-based access controls, authentication,authorization, and secure coding practices.
• Experiencewith cloud technologies, particularly Microsoft Azure , includingApp Services, Functions, Logic Apps, Service Bus, and Entra ID.
• Abilityto perform technical analysis, troubleshooting, debugging, and root-causeinvestigation of application and integration issues.
• Knowledgeof application lifecycle management (ALM), solution deployment, testingframeworks, and release management processes.

Experience

• Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
• Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
• Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
• Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.
• Experienceworking within Agile, Scrum, or hybrid project delivery methodologies andparticipating in sprint planning, estimation, and technical reviews.
• Experiencesupporting production environments, resolving incidents, troubleshootingdefects, and implementing corrective actions.
• Experienceperforming data migration, data quality management, and system upgradesacross CRM platforms and related business applications.
• Experiencecreating and maintaining technical documentation, including designspecifications, deployment procedures, support guides, and knowledgetransfer materials.
• Experienceworking within government, public sector, or highly regulated environmentswould be considered an asset.

Communication Skills

• Strongverbal communication skills with the ability to explain technicalconcepts, system designs, and solution recommendations to both technicaland non-technical stakeholders.
• Demonstratedability to collaborate effectively with business analysts, projectmanagers, architects, QA analysts, operations teams, and business clients.
• Strongrequirements elicitation and stakeholder engagement skills, includingfacilitating discussions, workshops, and technical reviews.
• Abilityto prepare clear and comprehensive technical documentation, solutiondesigns, status reports, and implementation plans.
• Stronganalytical and problem-solving skills, including the ability to identifyrisks, evaluate alternatives, and recommend practical solutions.
• Abilityto manage multiple assignments and priorities while communicatingprogress, issues, and dependencies effectively.
• Demonstratedcustomer service orientation and professionalism when supporting endusers, clients, and project stakeholders.