Salesforce Solution Architect

In this role you design and govern Salesforce solutions to support Linklaters' marketing, business development and management capabilities. You translate business needs into secure, scalable, maintainable designs across Sales Cloud, Marketing Cloud, CRM Analytics and Introhive. You partner with product owners and stakeholders to refine requirements, assess options and minimize technical debt. You act as a trusted technical advisor, guiding delivery partners and ensuring alignment with enterprise standards and strategy. This is a high-impact role shaping technology-enabled client and matter management at a global scale.

• Private Medical Insurance
• Pension and flexible savings options
• Life assurance
• Electric car and cycle to work schemes
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan

• Lead the design and assurance of Salesforce solutions across marketing, business development and business management functions.
• Own end-to-end solution designs and data models, from discovery to service transition, aligned with enterprise standards.
• Collaborate with product owners, business analysts and stakeholders to clarify requirements and acceptance criteria.
• Evaluate solution options, emphasize standard platform capabilities, and justify customization to control complexity and debt.
• Produce technical specifications and provide clear direction to delivery and service teams.
• Act as a consultative technical contact for business stakeholders and partners.
• Leverage hands-on Salesforce expertise to supervise enhancements by implementation partners.
• Communicate impacts of decisions on current and future operations to avoid debt.
• Identify improvements and drive implementation with stakeholder-selected next steps.
• Ensure solutions align with business strategy and market trends, delivering value from investments.
• Act as a Trusted Advisor, delivering strategic technology guidance accessible to all stakeholder levels.

• Deep Salesforce knowledge with practical experience across Salesforce clouds used by Linklaters.
• Proficiency in Flow, Apex, and relevant Salesforce capabilities.
• Understanding of ITIL processes and Agile project management practices.
• Excellent communication and ability to influence senior stakeholders.
• Ability to manage demanding workloads with resilience and composure under pressure.
• Experience in product teams and agile delivery is advantageous.
• Experience in strategic/senior technical roles within IT-driven environments; ideally professional services or international organizations.
• Creative problem-solving mindset with openness to change and continuous improvement.
• Strong leadership and ability to drive consensus between commercial and technical perspectives.
• Articulate written skills for specifications and procedures.

• communication
• influence
• resilience
• Salesforce clouds
• Flow declarative tools
• Apex