Salesforce Support Engineer

Do you enjoy solving complex technical problems and making applications work better? Join as a Salesforce Support Engineer and help keep our client’s Salesforce platform stable, reliable and ready to evolve.

Bring your hands-on expertise in Salesforce Field Service, Experience Cloud and Lightning Web Components (LWC) to a role that combines production support with configuration, development, integrations and enhancements. You’ll learn the existing solution through transition and knowledge transfer with incumbent subject matter experts, then take technical ownership of day-to-day support and defect resolution.

You’ll work alongside functional, integration and support teams, diagnosing issues across the platform and delivering practical improvements to the service.

What you’ll bring:

You must have hands-on implementation and/or production support experience across these three essential areas:

Salesforce Field Service

• Configuration, development and support, with the ability to troubleshoot functional and technical issues.
• Working knowledge of Work Orders and Work Order Line Items, Service Appointments, Service Resources and Territories, skills and operating hours, scheduling and dispatch, and the Field Service mobile application.

Salesforce Experience Cloud

• Experience developing and supporting Experience Cloud sites.
• Confidence with authentication, user access, profiles, permission sets, sharing and security, including troubleshooting functionality and access issues.
• Experience integrating components with Apex and Salesforce data/services, and analysing, debugging and enhancing existing custom components.

You’ll also bring good working knowledge of:

• Sales Cloud: Accounts, Contacts, Leads and Opportunities; security and sharing; workflow and process automation.
• Service Cloud: Case Management, queues and assignment models, service processes, automation and customer service workflows.

Your core engineering experience should include:

• Apex: classes, triggers, test classes and asynchronous processing.
• SOQL/SOSL and the Salesforce data model.
• Salesforce Flow and declarative automation.
• REST/SOAP APIs and integration patterns, including Platform Events and asynchronous/event-driven integrations where applicable.
• Custom objects, validation rules, configuration, Profiles, Permission Sets, Sharing Rules and the Salesforce security model.
• Debugging with logs, error traces and platform monitoring.
• Source control, structured Salesforce deployments, and Agile and DevOps delivery/support practices.