Salesforce Technical Support Analyst

Use Salesforce troubleshooting and case ownership in Clariti Cloud’s remote Technical Support Analyst position serving customers across Canada.

This enterprise analyst investigates Salesforce, SaaS, cloud infrastructure, API, system configuration, and application issues. The work supports a Salesforce-native platform for municipal permitting, licensing, land management, and financials. Customer communication and CRM documentation remain central.

Key Responsibilities:

• Manage technical support cases from intake through closure
• Investigate Salesforce, SaaS, cloud, API, and application issues
• Document troubleshooting and resolutions in the CRM
• Create knowledge-base articles, runbooks, and best-practice guides
• Escalate evidence-based findings with reproduction steps

Requirements:

• At least two years hands-on Salesforce platform troubleshooting experience
• Salesforce administration, support engineering, or ISV product experience
• Knowledge of objects, relationships, Flow, and automation
• Understanding of logs, permissions, sharing rules, and security
• Customer communication and technically validated AI-assisted workflows

Bring Salesforce expertise, technical investigation, customer communication, and documentation skills to Clariti Cloud’s Canadian remote support team.