Security Incident Response Analyst

Drive security triage, customer trust, and incident response for ServiceNow’s Global Security Support Center, with flexibility for global coverage.

This Staff Information Security Analyst owns security incidents, cases, findings, and questions involving ServiceNow. The role works with customers, Legal, and internal teams while improving security processes and capability maturity. It also contributes to AI-based solutions, training, documentation, and on-call support.

Key Responsibilities:

• Act as security contact for internal and external stakeholders
• Facilitate incident and case triage across ServiceNow teams
• Build customer trust through exceptional security communication
• Improve security processes through capability maturity models
• Provide rostered after-hours, weekend, and holiday support

Requirements:

• Minimum eight years of information security experience
• Canadian Reliability Status eligibility is required
• Knowledge of NIST, CIS, GDPR, HIPAA, and PCI DSS
• Experience designing solutions using artificial intelligence technologies
• Preferred bachelor’s degree or relevant security experience

Strengthen ServiceNow security support through incident response, customer communication, AI design, and analytical problem-solving expertise.