Security Operations Manager

Location: Victoria, London (office-based)

Salary: £55,000 to £60,000 depending on experience, plus discretionary annual bonus

Website:

About Marengo

Marengo is a London-based security company; protecting people, property, and assets. We serve Private Clients (including UHNWs, family offices, entrepreneurs, landed estates, politicians, dignitaries, sports people and music artists) and businesses in many sectors (including venture capital, commodities, defence, banking, and extractives).

Our core services include close protection, residential security teams (RST), executive protection, office/site security and security consulting.

We combine military-grade expertise with discretion, precision, and innovation, delivering tailored security solutions in the UK and abroad. As a fast-growing company with a start-up ethos, every team member plays a hands‑on role in shaping and scaling the business.

Role Summary

As Security Operations Manager, you will play a pivotal role in overseeing the day-to-day delivery of our services. Working closely with the Managing Director and all of our security teams, you will ensure that operations run smoothly, clients are exceptionally well served, and our delivery teams are supported, equipped, and held to the highest standards.

This is a hands‑on role requiring a start‑up growth mindset. You should be willing and eager to get involved in all areas of the business. Marengo operates 24/7 services, and you must be available and willing to conduct some visits to clients or staff outside of normal working hours, including occasional evenings and weekends.

The role will be based in office in London with regular travel to client sites, predominantly in the UK but with occasional foreign travel.

Key Responsibilities

• Lead, coordinate, and oversee the delivery of Marengo’s services across Private and Corporate Security.
• Serve as the primary operational point of contact for clients, ensuring expectations are consistently exceeded.
• Manage, deploy, and support personnel including close protection officers, residential security teams, security guards, and other contributors.
• Manage duty rosters for all of Marengo’s client sites and projects, ensuring optimal resourcing and coverage at all times.
• Lead incident and crisis response as required, providing calm and decisive leadership.

Operational Leadership & Service Delivery

Project & Client Management

• Launch new projects from inception, including drafting site-specific and project-specific standard operating procedures (SOPs), policies, and procedures.
• Assist in scoping, planning, and executing bespoke client assignments, including high-risk and complex operations.
• Conduct weekly meetings with clients at their sites to maintain strong relationships and ensure service satisfaction.
• Consult on and review security arrangements at client sites, providing expert recommendations for improvement.
• Conduct regular site visits (including some out-of-hours) to all Marengo sites across London and elsewhere in the UK.

People Management & Development

• Recruit, contract, and administer new team members and employees for both short-term/ad hoc and enduring projects, including managing background checks and pre-employment vetting.
• Plan, manage, and deliver regular training to all Marengo security officers, ensuring skills and competencies are maintained to the highest standard.
• Conduct regular performance reviews with all employees and team members, fostering a culture of continuous improvement and accountability.

Standards, Compliance & Innovation

• Develop and maintain operational procedures and service delivery standards aligned with Marengo’s values and brand.
• Conduct internal audits and continuous reviews of service delivery to ensure quality, compliance, and ongoing improvement.
• Help identify, evaluate, and integrate new technologies, tools, and working methods to improve operational efficiency and performance.
• Oversee the coordination of logistics, resourcing, and planning for active and future projects.

Growth Support

Marengo is a young business, and everyone in the team gets involved in all areas of the business, not just their own. Alongside running operations, you will work with other staff to grow the business. This will include:

• Marketing, including LinkedIn content and company communications.
• Organising business development events, such as client breakfasts, corporate hospitality and networking events.
• Preparing project proposals and business development presentations.
• Accounting, invoicing and financial administration.
• Providing strategic and operational input as the company scales.

What Success Looks Like in the First 90 Days

• Met every client contact in person and built a clear understanding of each client, site and project.
• Visited every Marengo site, including out of hours, and reviewed the SOPs in place at each one.
• Met every security officer and contractor, and established a regular rhythm of client meetings, training and performance reviews.
• Taken over the day-to-day running of operations, including rosters, staffing and out-of-hours response.
• Identified priority improvements to procedures, training and technology, and agreed a plan to deliver them.

Skills & Experience

• An ambitious self‑starter who is comfortable with a wide remit.
• Operational leadership experience in the security or risk sector.
• Ability to manage and coordinate complex projects and personnel.
• Understanding of threat, vulnerability, and risk assessment.
• Organised, proactive, and calm under pressure.
• Discretion and trustworthiness are paramount.
• Excellent oral and written communication skills in English.
• Must live in London or easy commuting distance.
• UK Military, UK Military Reserves or security industry background.
• Experience managing global operations and multi‑jurisdictional teams.
• Understanding of private client services and the high‑net‑worth environment.
• Knowledge of compliance, risk management, and duty‑of‑care responsibilities.
• Familiarity with intelligence collection and analysis methods.

Why Join Marengo?

• Join a growing, best‑in‑class security firm already renowned for delivering premium, precision solutions to a global client base.
• Work alongside professionals with deep expertise and proven international operational experience.
• Play a direct role in safeguarding the people, assets, and reputations of high‑profile people and businesses.
• Thrives in a varied and fast‑paced environment with a clear path to senior leadership, long‑term growth, and shared success in the business.

Our Purpose

We exist to protect people and organisations on their terms, so they can live and operate freely, and focus on what matters most to them.

Our Vision

By 2036, Marengo will be the company recommended by all of the UK’s best advisors to protect the people, estates and businesses with most at stake.

Our Values

• We are part of the organisation we protect.
• We plan for the worst days, not the likely ones.
• We speak up as a duty, not as a right.
• We tell you before you find out.