Senior Application Operations Engineer

As a Senior Application Operations Engineer, you will own the health, performance and reliability of key digital services. You will use observability data and Dynatrace to optimize applications across cloud-native, AWS and Kubernetes environments. You will lead incident triage, root cause analysis and post-incident reviews, collaborating with development, service desk and customer teams. This role focuses on proactive performance improvements and continual service improvement within a fast-paced managed services setting.

• quarterly profit share
• hybrid / remote working
• pension
• private healthcare
• life assurance
• Great Place to Work certification

• Own daily health and performance of critical applications and services.
• Monitor and optimize using Dynatrace, including distributed tracing and DQL.
• Create and enhance monitoring dashboards, alerts and metrics.
• Identify performance, availability, latency and capacity issues before impact.
• Lead incident triage, root cause analysis and post-incident reviews.
• Resolve complex production issues or implement effective mitigations.
• Work across distributed systems, APIs, microservices and cloud-native apps.
• Collaborate with development during release lifecycle and deployments.
• Coordinate changes, releases and migrations to live environments.
• Manage incidents and service requests through Jira ITSM.
• Use trends to drive problem management, capacity planning and CSIs.
• Maintain technical documentation and knowledge articles.
• Build relationships with technical teams, users and customer stakeholders.

• Strong Application Performance Monitoring (APM) and observability across metrics, logs, traces, alerts and dashboards.
• Hands-on experience investigating production incidents and performance issues.
• Understanding of distributed systems, microservices, APIs and web app architectures.
• Working knowledge of AWS, Kubernetes, containers and cloud-native hosting.
• Knowledge of load balancing, auto-scaling and cloud networking.
• Experience with incident, problem, change and release management.
• Practical understanding of the SDLC and production support.
• Ability to perform root cause analysis and translate findings into improvements.
• Strong stakeholder communication to explain technical risks to non-technical audiences.
• Experience in ITIL, Agile and/or PRINCE2 environments.
• Proactive mindset focused on service reliability and continuous improvement.

• strong communication
• proactive mindset
• stakeholder collaboration
• APM and observability
• Dynatrace (Distributed Tracing, DQL)
• AWS