Senior Application Operations Engineer

Company Description

Version 1

is a trusted technology services and digital transformation partner, helping organisations

innovate, modernise and maximise the value of their technology investments

. Our expertise spans

cloud, data & AI, enterprise applications, digital transformation and managed services

, supporting leading public and private sector organisations. At the heart of our Managed Services capability is the

Service Reliability Group (SRG)

, delivering business-critical services across: Application Managed Services Cloud Management & Optimisation (Azure, AWS and OCI) Infrastructure & Database Managed Services Digital Workplace & Service Desk Operations Through our

ASPIRE Managed Services Framework

, SRG combines

AI, automation, technical expertise and continuous improvement

to help customers improve service performance, resilience and business value. Supporting customers across

public sector, financial services and commercial organisations

, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver. Job Description

We’re looking for an experienced

Senior Application Operations Engineer

to take ownership of the performance, availability and continual improvement of business-critical digital services. This is a hands-on role where you’ll combine application operations, observability and production support, using monitoring and performance data to identify issues before they impact users. You’ll work across modern AWS, Kubernetes and containerised environments, with a strong focus on Dynatrace, distributed tracing and DQL. You’ll also play a key role in incident resolution, root cause analysis, deployments, releases and service improvements, working closely with development, Service Desk and customer teams. What You’ll Be Doing: Own the

day-to-day health, availability and performance

of critical applications and services. Use

Dynatrace

, including

Distributed Tracing and DQL

, to monitor, investigate and optimise application performance. Build and improve

monitoring dashboards, alerts and operational metrics

. Proactively identify

performance, availability, latency and capacity issues

before they impact services. Lead technical

incident triage, root cause analysis and post-incident reviews

. Take ownership of complex production issues through to

resolution or effective mitigation

. Work across

distributed systems, APIs, microservices and cloud-native applications

. Partner with development teams throughout the

release lifecycle

, from defects and UAT through to deployment. Assess and coordinate

changes, releases and migrations

into live environments. Manage incidents, service requests and operational activity through

Jira ITSM

. Use trends and operational data to drive

problem management, capacity planning and continual service improvement

. Maintain clear technical documentation, operational procedures and knowledge articles. Build strong relationships with technical teams, users and customer stakeholders. Qualifications

What We’re Looking For: Strong

Application Performance Monitoring (APM) and observability

experience across metrics, logs, traces, alerting and dashboards. Hands-on experience investigating

production incidents and application performance issues

. Strong understanding of

distributed systems, microservices, APIs and web application architectures

. Working knowledge of

AWS, Kubernetes, containers and cloud-native hosting

. Understanding of

load balancing, auto-scaling and cloud networking

. Experience with

incident, problem, change and release management

. Practical understanding of the

SDLC

and supporting applications through production releases. Ability to perform

root cause analysis

and turn technical findings into practical improvements. Strong stakeholder communication skills, including the ability to explain technical risks and recommendations to non-technical audiences. Experience working with

ITIL, Agile and/or PRINCE2

environments. A proactive mindset with a strong focus on

service reliability and continuous improvement

. Great to Have: Hands-on

Dynatrace

experience, particularly

Distributed Tracing and Dynatrace Query Language (DQL)

. AWS experience across

EKS, EC2, Lambda

and related services. Oracle and PostgreSQL

database knowledge. Exposure to

Java, Angular and JavaScript

applications. Jira Service Management

experience. Experience integrating

observability/APM tooling with ITSM platforms

. Familiarity with

Site Reliability Engineering (SRE)

and operational excellence practices. Additional Information

Why Version 1 Be part of a global Oracle practice of 700+ specialists Over 500+ certified professionals across the entire Oracle ecosystem Work on large-scale, multi-pillar enterprise Oracle Cloud programmes Work with ahigh-performing, collaborative Oracle practice Oracle Innovation Partner of the Year 2023 (EMEA) We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients Join an award-winning consultancy recognised for innovation and delivery excellence Clear career progression, strong leadership support, and genuine investment in your growth A culture that values expertise, autonomy, and doing things properly Strong

career progression & mentorship

through our

Strength in Balance

and leadership programmes, including quarterly

Pathways Career Development reviews

. Significant

training budget

for certifications and further education. Version 1 Annual Excellence Awards

&

Call-Out

recognition platform celebrating achievement. Moments that matter

& enhanced

maternity/paternity leave policies

to support your journey. Active

ESG & CSR initiatives

, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits include: Quarterly

performance-related profit share Hybrid / Remote

working flexibility Pension, private healthcare, life assurance

cover Certified

Great Place to Work

for 10+ years running If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you. This is hybrid based with occasional travel to your nearest base office. Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG #LI-MS3 #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Department: Services Reliability Group