Senior EUC Engineer

In this hands-on, onsite role, you will deliver 1st–2nd line end-user support across devices and apps while driving EUC infrastructure improvements. You’ll work closely with the EUC Team Leader and cross-functional teams to ensure reliable service and proactive issue resolution. You’ll manage assets, contribute to refresh projects, and help document solutions to accelerate service delivery. This role offers a chance to shape end-user experience in a collaborative, growth-focused IT team at PayPoint.

• Holiday purchase scheme
• On-site gym and corporate gym membership
• Online benefits portal with discounts
• Contributory pension
• Progression and development
• Private medical insurance and life assurance

• Provide 1st and 2nd line IT support for desktop, laptop, mobile and AV equipment
• Troubleshoot and resolve incidents via Halo ITSM (hardware, software, access, app support)
• Own issues from start to resolution and escalate when needed
• Support and maintain Windows 11, Microsoft 365, macOS and Active Directory environments
• Manage IT assets and lifecycle in Halo ITSM
• Assist in planning and delivering EUC refresh projects (hardware/software)
• Collaborate with infrastructure, network and 3rd party teams for seamless service
• Create and maintain internal technical documentation and knowledge base
• Adhere to ITIL-aligned service management processes
• Collaborate with EUC Team Leader to maintain high service levels
• Mentor junior engineers and share knowledge to support team development

• Strong knowledge of Microsoft Windows OS (10/11) and Microsoft 365
• Active Directory, Group Policy and basic user management
• Laptop hardware support and fault diagnosis
• Mobile device support (iOS & Intune managed)
• Imaging, deployment and configuration of endpoints
• Experience with Halo ticketing and asset management systems
• Several years in an EUC/IT Support environment
• Proactive problem-solving and incident ownership
• Excellent interpersonal, communication and stakeholder management skills
• Ability to prioritise tasks in a dynamic environment
• Strong documentation and organisational skills
• Genuine interest in technology and continuous improvement

• Proactive problem-solving
• Strong communication and stakeholder management
• Organisational skills
• Microsoft Windows OS (10/11)
• Microsoft 365
• Active Directory and Group Policy