Senior Incident Response Engineer

Own incident response tooling at Confluent Cloud with Python, SQL, PagerDuty, and Rootly across AWS, GCP, and Azure. Work in a global follow-the-sun team.

This senior engineering role sits within Cloud Architecture and Reliability - Supportability. You will manage incident workflows, build integrations, analyze operational data, and support incident commanders. Approximately 75% of the work involves engineering, with 25% focused on partnering across engineering teams.

Key Responsibilities:

• Configure Rootly and PagerDuty workflows, schedules, services, and severity definitions
• Build integrations across Jira, Confluence, Slack, and service catalogs
• Define consistent MTTD, MTTM, MTTR, and incident volume metrics
• Create dashboards, reports, and analysis of recurring incident trends
• Automate data fixes and vendor API workflows to reduce toil

Requirements:

• Four or more years in SRE, production operations, or DevOps
• Hands-on administration experience with incident or on-call tooling
• Proficiency in Python, Go, or a similar scripting language
• Strong SQL, data analysis, and dashboard-building skills
• Experience with AWS, GCP, or Azure cloud environments

Apply incident tooling, automation, cloud, and data expertise to strengthen Confluent Cloud reliability and operational response.