Senior IT Field Delivery Engineer

In this role you will serve as a field-based IT engineer providing on-site hardware and software support within the required SLA. You will work with cross-functional teams to resolve complex issues, perform proactive maintenance, and drive timely service delivery. The position emphasizes hands-on diagnostics, customer-facing communication, and flexible deployment across Scotland’s Glasgow area. You will be part of Europe’s largest privately-owned IT company, contributing to reliable IT experiences for diverse clients.

• large company benefits
• company van
• broad flexible benefits scheme
• 2 paid-for volunteering days a year
• hybrid working
• core hours

• Diagnostics, repair and replacement of PCs, laptops, printers, servers, and related peripherals
• Complete customer rebuilds and configuration to desk
• Assist other engineers in service delivery and cover site roles as needed
• Meet dynamic KPI targets and manage calls in real time with Field Delivery Manager
• Update calls and RMA movements via mobile devices with accurate records
• Lead IMAC projects with supervision and mentor others as required
• Participate in 24/7 coverage via rota and occasional overtime
• Adopt new technologies and maintain required skill level
• Maintain health & safety and company assets
• Be familiar with customer policies and processes

• Professional and presentable demeanor
• Full UK driving licence
• Excellent customer-facing skills
• Self-motivated with good organizational skills; ability to work unsupervised
• Relevant technical certifications (CompTIA A+, CompTIA Server+ or equivalent)
• Ability to work at height and perform manual handling
• Strong communication and interpersonal skills
• Willingness to obtain necessary security clearance
• Experience with a variety of IT hardware and software environments

• customer-facing excellence
• self-motivation
• strong organizational skills
• CompTIA A+
• CompTIA Server+
• hardware and software troubleshooting