Senior ITSM Consultant

In this role you help clients improve how technology services support their business by applying structured analysis to identify root causes and practical solutions. You work with CGI and client teams to shape recommendations, document evidence-based insights, and support implementation. You’ll influence decisions through clear reports and stakeholder engagement, contributing to proposals and future opportunities. This is an advisory role that blends problem-solving, collaboration, and continuous learning in a supportive, expert community.

• competitive salary
• excellent pension
• private healthcare
• share scheme (3.5% + 3.5% matching)
• hybrid work
• inclusive culture

• Analyse & Solve: apply structured problem-solving to investigate challenges and identify root causes
• Shape & Recommend: develop practical, value-creating solutions for clients and engagement objectives
• Gather & Assess: identify relevant qualitative/quantitative information and determine level of detail
• Communicate & Influence: produce reports, presentations and documentation for client and internal audiences
• Engage & Collaborate: build relationships with stakeholders and contribute in meetings and presentations
• Implement & Support: translate recommendations into solutions and support their implementation
• Contribute & Grow: analyse stakeholders and opportunities to support proposals and business development
• Develop & Share: keep service management expertise up-to-date and share knowledge with colleagues

• ITSM, business analysis or consulting experience
• strong analytical and structured problem-solving skills
• ability to translate evidence into recommendations with stakeholders
• collaborative approach and curiosity to develop expertise
• Good knowledge of ITSM and linking technology services to business outcomes
• practical knowledge of business analysis practices, techniques and standards
• strong written communication skills
• confident stakeholder engagement and meeting contributions
• commercial awareness and understanding of engagement impact
• ability to work in ambiguity and under pressure

• Collaboration
• Curiosity
• Communication
• IT Service Management (ITSM)
• Business analysis practices and standards
• Consulting methodologies