Senior Mac Support Engineer - SC Cleared

Clearance: Active SC Clearance Required

We are currently recruiting for an experienced Senior Mac Support Engineer to join a specialist End User Computing (EUC) team supporting secure, large-scale IT environments across the UK public sector.

This is an excellent opportunity for a highly skilled Apple specialist to take on a senior technical role, providing advanced 3rd line support, contributing to endpoint solution design and helping to shape the ongoing development of Mac device management and security.

Working within a collaborative technical team, you will play a key role in maintaining and improving enterprise Apple environments, supporting critical services and driving best practice across endpoint management, automation and security.

Key Responsibilities

• Provide expert 3rd line technical support and act as the escalation point for complex macOS issues.
• Design, implement and optimise Unified Endpoint Management (UEM) solutions, primarily using VMware Workspace ONE, alongside legacy Jamf Pro environments.
• Support the configuration, deployment, management and security of Apple devices across large-scale enterprise environments.
• Mentor and provide technical guidance to junior Mac Support Engineers, promoting knowledge sharing and best practice.
• Contribute to endpoint architecture, technical solution design and the wider EUC technology roadmap.
• Develop and maintain Bash scripts and automation to improve operational efficiency and reduce manual processes.
• Support endpoint security initiatives, including Zero Trust principles, access controls and vulnerability management.
• Participate in major technology projects, including device migrations, hardware refreshes and UEM deployments.
• Identify opportunities for continuous service improvement, ensuring reliable, secure and user-focused IT services.

Essential Skills & Experience

• Extensive experience providing senior-level macOS support within large enterprise or public sector environments.
• Strong hands-on experience with Workspace ONE and Jamf Pro, including device configuration, deployment and troubleshooting.
• In-depth knowledge of Apple Business Manager (ABM), Automated Device Enrolment (ADE), Volume Purchase Programme (VPP) and Apple device lifecycle management.
• Proven experience providing 3rd line support and resolving complex technical incidents.
• Strong Bash scripting skills, with experience automating endpoint management processes.
• Good understanding of endpoint security, Zero Trust architecture, access management and vulnerability remediation.
• Experience supporting large-scale endpoint migrations, deployments or hardware refresh programmes.
• Ability to mentor junior engineers and provide technical leadership within a wider EUC team.
• Excellent troubleshooting, communication and stakeholder management skills.
• Current, active SC clearance is essential.

Desirable Skills

• Jamf 300 or Jamf 400 certification.
• Experience integrating systems and automating processes using APIs.
• Relevant Microsoft or VMware certifications.
• Experience working within ISO 27001-compliant or similarly security-focused environments.
• Previous experience supporting government or other highly regulated organisations.

Why Apply?

This is an opportunity to work in a technically challenging environment supporting business-critical services, with the chance to influence endpoint management strategy and contribute to ongoing technology improvements.

You'll be joining an experienced team where your technical expertise, problem-solving abilities and leadership skills will have a direct impact.