Senior Salesforce Developer

In this role you will lead the strategic management and evolution of the Salesforce platform to support key business capabilities across client services, onboarding, sales, marketing, and operations. You will act as technical lead for architecture, security, and governance while driving CRM modernization, automation, and AI-enabled initiatives. You’ll partner with senior stakeholders to deliver scalable Salesforce solutions and ensure reliable, compliant platform operations. This is a high-impact role at a global, innovation-minded financial services firm.

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

• Own the Salesforce platform strategy, administration, governance, and operational health
• Provide technical leadership for Salesforce architecture, configuration, security, and optimization
• Establish platform standards, best practices, and governance frameworks
• Lead capacity planning, data quality, and remediation of technical debt
• Drive adoption of new Salesforce capabilities, including AI and automation
• Provide L2/L3 support leadership for Salesforce incidents and service requests
• Manage stakeholder relationships and vendor engagement for Salesforce
• Partner with business units to translate priorities into scalable Salesforce solutions
• Lead release management, CI/CD processes, environment management, and production readiness
• Own security controls, access management, and regulatory compliance for Salesforce
• Drive continuous improvement through automation, efficiency, and platform adoption
• Evaluate and implement Salesforce technologies such as Einstein AI, Data Cloud, and Agentforce
• Contribute to CRM roadmaps, investment planning, and future-state architecture
• Mentor team members on solution design and platform capabilities
• Maintain comprehensive platform documentation and operational procedures

• Extensive experience administering and supporting enterprise-scale Salesforce environments
• Strong expertise in Salesforce architecture, security, data management, and governance
• Proven track record leading complex CRM initiatives and platform enhancements
• Deep knowledge of Salesforce Flow, automation, reports, and dashboards
• Experience managing production platforms in a large, regulated enterprise
• Ability to influence senior stakeholders and provide strategic technology direction
• Strong leadership, stakeholder management, communication, and vendor management
• Experience working in Agile, DevOps, and product-based delivery models
• Excellent problem-solving, analytical, and decision-making capabilities

• leadership
• stakeholder management
• communication
• Salesforce Flow and automation frameworks
• Apex and Lightning Web Components (LWC)
• Salesforce Service Cloud, Sales Cloud, and Experience Cloud (Desirable)