Senior Service Delivery Engineer

As a Senior Service Delivery Engineer, you will enable customers to succeed with GitHub by delivering tailored engineering services and solutions. You will drive pre-sales scoping, guide adoption, and collaborate across teams to resolve complex technical challenges. Your work supports cross-functional outcomes and customer satisfaction at scale, leveraging GitHub’s platform and Copilot-enabled capabilities. This role offers impact through shaping delivery strategies and creating reusable, high-quality solutions.

• remote-first
• competitive pay
• generous learning and growth opportunities
• excellent benefits

• Delivery Readiness: monitor performance and readiness for delivery quality; provide coaching and training; keep product knowledge up-to-date for new releases
• Customer Delivery: lead pre-sales and scoping, improve customer adoption, act as trusted advisor, manage scope and change orders, ensure engagements meet time and budget, foster repeat business
• Collaboration: work with cross-team resources, escalate and resolve critical issues with product groups, advocate for product improvements, build issue-resolution communities
• Solutions Development: understand customer goals, provide technical clarity across technologies, help clients choose optimal solutions, create reusable, high-quality solutions (e.g., CI/CD pipelines, automation, migrations)

• 7+ years experience in technical consulting, software development, application security, or related field
• OR Bachelor's Degree in IT, CS, Engineering, or related field AND 5+ years experience in relevant field
• 1+ year experience leading customer projects
• Experience in Software Development or DevOps
• In-depth knowledge of Git version control system
• Equivalent experience

• customer-centric mindset
• ability to articulate technical concepts to non-technical stakeholders
• strong collaboration and cross-functional teamwork
• Git version control expertise
• DevOps and CI/CD experience
• experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor)