Senior Support Systems Engineer

Own Ashby’s Support systems remotely across Canada or the United States, using ticketing platforms, integrations, and workflow design. Lead durable operational improvements.

As a senior Support Systems Engineer, you will independently lead implementations from planning through rollout and ongoing administration. You will configure systems, migrate data, connect integrations, and improve workflows. The work supports routing, SLAs, escalations, reporting, and adoption across Support.

Key Responsibilities:

• Lead system implementations from planning through full rollout
• Configure routing logic, SLAs, escalations, and reporting
• Own automations, integrations, governance, and workflow improvements
• Document system architecture, administration, and escalation paths
• Partner with Workforce Management, QA, and Support Training

Requirements:

• Hands-on administration of Zendesk or comparable ticketing systems
• Experience owning migrations from scoping through go-live
• Experience evaluating vendors and pressure-testing product demonstrations
• Understanding of workflows, APIs, integrations, and data migration
• Experience guiding teams through system and workflow changes

Bring hands-on ticketing, implementation, integration, and change-management expertise to Ashby’s evolving Support operations.