Service Architect

In this role you will own end-to-end service design and transition for cloud migration programmes, aligning business needs with technical delivery. You will collaborate with clients and cross-functional teams to shape how services are designed, governed and operated, delivering resilient cloud-enabled capabilities. You will drive improvements in governance, automation and operating models, with support from CGI’s expert community. This is a hybrid, security-cleared position offering a path to grow within a large, award-winning partner focused on digital transformation.

• competitive salary
• private healthcare
• pension
• share scheme (3.5% + 3.5% matching)
• hybrid work arrangement
• opportunities for training and career growth

• Design and deliver end-to-end service architectures and models
• Migrate and transition applications, data and capabilities from on-premise to cloud
• Govern and assure adherence to governance, standards and service management processes
• Engage and collaborate with business, technical, operational and client stakeholders
• Define and measure SLAs, KPIs, service models and operational metrics
• Manage risks, issues and dependencies with mitigations
• Improve and innovate through automation, tooling and new ways of working
• Assure and sustain transitioned services for long-term stability and continual improvement

• Proven experience as Service Architect, Service Designer or Service Transition Lead in complex environments
• Strong IT service management knowledge with practical cloud migration experience
• Ability to influence both technical and business audiences
• Excellent communication, documentation and presentation skills
• Experience with ITIL 4, ISO/IEC 20000 or equivalent
• Experience migrating applications/data to cloud (SaaS, PaaS, IaaS)
• Understanding of end-to-end service lifecycle; design, transition, operation, continual improvement
• Experience defining/managing SLAs and KPIs in enterprise or government contexts
• Experience operating in governed environments with enterprise standards
• Knowledge of DevOps, automation and monitoring tooling; cloud operations and CMDBs advantageous

• Communication
• Stakeholder management
• Collaboration
• ITIL 4/ISO/IEC 20000 knowledge
• Cloud migration (SaaS, PaaS, IaaS)
• DevOps practices